Avoid getting locked out of your Google Account

Your Google Business relationship has content that's important to you, like emails, documents, photos, and Play purchases. Protect your account with recovery info and backups to help you sign in if:

  • Your countersign is forgotten
  • Your phone is lost
  • Your account is hacked

Step 1: Protect your account with recovery info

Recovery info helps you lot get back in to your account if y'all're locked out.

Add or update your recovery phone number

  1. Sign in to the recovery phone section of your Google Account.
  2. From here, yous tin can:
  3. Follow the steps on the screen.

Tip: Deleting your recovery phone number doesn't delete it from being used for other Google services. Go to your account to manage your phone numbers.

Which number to utilize

Use a mobile telephone that:

  • Gets text messages
  • Belongs merely to you lot
  • You use regularly and keep with you

Add or update your recovery e-mail address

  1. Get to the recovery email section of your Google Account. You might need to sign in.
  2. From here, you tin can:
    • Select Add a recovery email.
    • Change or delete your recovery email: Adjacent to your email, select Edit Edit.
  3. Follow the steps on the screen.

Which email to use

Choose an email accost that:

  • Y'all use regularly
  • Is different from the one you utilise to sign in to your Google Account

How recovery info is used

Recovery phone number

Hither are some ways your recovery phone number can be used:

  • To help you arrive to your business relationship if you forget your password or tin can't sign in for another reason
  • To cake someone from using your business relationship without your permission
  • To tell you if in that location'southward suspicious activeness on your account

If your recovery phone number is the aforementioned every bit some other phone number you've added to your business relationship, it might be used for other purposes. Acquire more than almost how phone numbers are used.

Recovery email address

Here are some means your recovery e-mail address can be used:

  • To assistance yous go far to your business relationship if you lot forget your password or tin can't sign in for another reason
  • To tell yous if there's suspicious activeness on your account
  • To let you know if you lot're about to run out of storage space

Step 2: Prepare more ways to sign in

You lot can add together more ways to sign in and prove y'all own your account.

If you lot sign in with just a password

If you apply 2-Step Verification

Add together more ways to prove information technology'southward you

Fix telephone prompts

To sign in, y'all can tap a prompt that Google sends to your telephone. Phone prompts help improve the security of your account and are faster than entering a lawmaking.

Store backup codes

If you tin't apply your phone, backup codes tin can aid you arrive to your account. You can download fill-in codes to a device or impress and shop them in a safe identify.

Get codes from an app

You tin can go codes to sign in to your business relationship, even if you can't get text messages. Learn how to install the Google Authenticator app to go codes on your phone.

Set a security cardinal

Security keys are one of the most secure second steps you can use with your Google Account. Learn how to use a security primal.

If you lot travel ofttimes

When y'all sign in from a new place, Google might ask you to take an extra step to check that it'due south you. Follow these tips to be ameliorate prepared when you travel.

1. Update your recovery info

Make sure that you can still apply your recovery telephone number and email address. That fashion, we tin can assistance you become back in to your business relationship if you can't sign in.

2. Set up a way to evidence it'south you

Earlier yous get out, set up your recovery phone to assistance you use your account while you travel. Keep this phone with you lot during your trip.

Prove you ain your business relationship using text message verification codes

Make sure your recovery phone can go text messages while y'all're traveling.

Testify you own your account using phone prompts

To use phone prompts, you'll demand an active internet connexion on your recovery telephone.

If you sign in with simply a countersign:

Make certain to add your Google Account to your recovery telephone before you start traveling.

If you apply two-Step Verification:

  1. Follow the steps to set up telephone prompts before you showtime traveling.
  2. Stay signed in to your recovery phone or Google apps while you travel.

3. Add more ways to testify it's you

If 2-Footstep Verification is turned on, you can add more ways to evidence information technology's you.

Footstep 3: Make your account more than secure

Help make sure only you tin can get in to your account with these tips.

Fix problems

Can't sign in

Go to the account recovery page, and answer the questions as best y'all tin. These tips can help.

Use the account recovery page if:

  • You lot forgot your password.
  • Someone changed your password.
  • Someone deleted your account.
  • You can't sign in for another reason.

Tip: To make sure you're trying to sign in to the correct account, try recovering your username.

Tin't modify recovery info

If in that location's something different about how you're signing in, you lot might non have the option to change your recovery info. You can try over again:

  • From a device y'all ordinarily use to sign in.
  • From a location where you normally sign in.
  • The post-obit week from the device that you're currently using.

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